This section of our documentation is for Similarity Check account administrators who plan to access iThenticate 2.0 through their Manuscript Submission System (MTS).
Once Turnitin has enabled iThenticate 2.0 for your organisation, the main editorial contact provided on your application form will become the iThenticate account administrator.
You will receive an email from Turnitin with a link to set your credentials. The email will look like this:
Click on the blue ‘Set up my account’ button at the bottom of the email. This will bring you to a page which looks something like this:
Fill out your username and password, and don’t forget to tick to agree to the terms and conditions. You will then arrive at your new iThenticate 2.0 account.
When you are logged in to iThenticate, what tabs can you see?
If you’re using iThenticate 2.0, you will only be able to see Users on the menu if you’re an account administrator.
So if you can’t see Manage Users or Users, you’re not an account administrator, and you can just read the user instructions for iThenticate 2.0 on the Turnitin website.
If you need to change your personal email address, username or password in the future, you can find instructions on the Turnitin website.
If you forgot your password and have never signed into your new 2.0 account, you’ll need to reach out to Turnitin’s support to have your password resent to you from Turnitin.
If you’ve already signed into your 2.0 account, but can’t remember your password, you can simply use the Forgot Password link on the login screen of your unique 2.0 website (https://crossref-xxx.turnitin.com, with xxx being your member ID).
